The government has banned hidden fees on a range of products and services purchased online, from takeaways to train tickets to online shopping experiences such as concert tickets and trips to the cinema.
The ban aims to bring to an end the shock that online shoppers get when they reach the end of their shopping experience only to find a raft of extra fees added on top.
When buying a takeaway, the delivery and admin fees must be clear at the start of the process. Outlandish fake reviews – including those for restaurants, have also been banned – so customers know what they are buying or what service they are getting when they shop online.
In the case of restaurants, the legislation will prevent diners turning up to a restaurant with five-star reviews only to be served one-star quality food.
Justin Madders, Minister for Employment Rights, Competition and Markets, said: “Consumers can confidently make purchases knowing they are protected against fake reviews and dripped pricing. These changes will give consumers more power and control over their hard-earned cash, as well as help to establish a level playing field by deterring bad actors that undercut compliant businesses, helping to deliver economic stability as part of our Plan for Change.”
